Rental Properties and Individual Property Management

★★★★★

We retained West Property Management to take over managing our brand new HOA. As a brand new builder community, West Property Management had to help manage numerous complicated developer-builder-homeowner transition matters. Despite the often unpredictable and/or complicated tasks that our HOA faced, West Property Management handled these matters in a very “can do” and no-nonsense manner. Their timely approach, expertise and patience with a new, novice Board of Directors also made working with West Property Management productive and positive. The Board continues to enjoy working with them and highly recommend them for property management needs.

★★★★★

When selecting West Property Management, you can expect professionalism, follow-through, and success in managing your property(ies). It all started with listening to our expectations and consistently delivering superior service and expertise without prompting for our 350 properties; telephone calls and e-mails were tactfully responded whether there was a complaint or a compliment.

When evaluating a property management company, we felt the primary factor was collaboration to learn what we should or should not do to effectively manage processes. The second important factor was the skillful management of suppliers to reduce outstanding receivables and ensure the successful delivery of work products through excellent customer service. West Property Management always displayed a “can-do” attitude and resolved any issues with persistent alacrity.

West Property Management’s impressive knowledge and practical approach we highly recommend irrespective of what level of management you seek. Both Lynn Weymer (our Property Manager) and Chris Westerlund (the owner) were always available to consult on Board matters and always resolved any presented issues. We will continue to work with West Property Management and look forward to our continued partnership.

★★★★★

West has been such a joy to work with – they’ve brought a new level of professionalism and experience to our HOA and we’re grateful to be working with them!

Lynn in particular has really gone above and beyond to make sure we’ve had a great experience as a family. When my 4-year old daughter E. noticed a few bolts were missing at the Playground, Lynn didn’t just get them replaced – she proactively thought to make an official Achievement Certificate to recognize E.’s hard work and to thank her! That extra mile really made our experience special and we’ll always remember it.

★★★★★

Thank you for the advice Chris! It was practical and balanced. You explained the real-world risks, the likely issues, and the operational realities in a way that actually helped me understand the bigger picture. Your perspective helped connect the concerns with how these situations actually play out in your experience with property management.

You also explained things in a calm way, which honestly helped reduce a lot of stress while I was trying to figure out next steps.

It’s rare to find someone willing to give this level of detailed insight simply to help point someone in the right direction. Thank you so much for your time and professionalism!

★★★★★

Lynn from West Property Management has been so wonderful to work with. Excellent communication and customer service. A professional organization who provides a wonderful personal touch. I’d highly recommend them!

★★★★★

Chris Westerlund and West Property Management were great. Being a realtor, I deal with a lot of property management companies. I reached out to Chris about obtaining HOA resale documents. He was instrumental in getting the documents delivered to me that same day when we needed them in a rush. In addition, he used his resources to find the contact information for company we had been trying to find for a couple weeks. I’d highly recommend anyone/business looking for property management services to reach out to Chris and West Property Management!

★★★★★

Chris is an incredible person to have in your corner. I recently bought a home for which he was the seller’s agent, and, even though I had different representation as the buyer, he consistently assisted me in every way he could regardless of how it might inconvenience him. His flexibility allowed me to view the property multiple times—some of those times being a little later than ideal due to my work/commute schedule. He utilized every resource available to him to ensure I had every question answered and all necessary documentation delivered at MY convenience.

After I purchased the home, I accidentally locked myself out of it just as contractors arrived to install new carpet. I called Chris on the off chance he might still have a key from when the house was on the market. It turned out that he had made a note for himself that day to destroy/dispose of that key. Luckily, he hadn’t had an opportunity to do it yet, so he left the office to drive the key out to me and get me back inside the house. Thanks again, Chris!

★★★★★

It was a pleasure working with Chris. He was very professional and went above and beyond to make sure I was comfortable and informed every step of the way. I give Chris and West Property Management my highest recommendations and look forward to working with them for all my future property management needs.

Recommends West Property Management

Great, professional service that exceeded my expectations!

★★★★★

Good service

★★★★★